WHAT TO DO IN CASE OF UNFORESEEN PROBLEMS?

WHAT TO DO IN CASE OF UNFORESEEN PROBLEMS? Question: I’ve forgotten/ I want to change my password, but I didn’t receive any message to my e-mail with password recovery. What should I do? Answer: Check “Spam” folder. If you really didn’t receive, request it again. Question: I have confirmed Mavros, but I can’t withdraw them. Why? Answer: You should have not only confirmed, but also unfrozen Mavros. Every type of Mavro has different color. Green Mavros are available for withdrawal (“selling”), blue ones are frozen, red ones are unconfirmed. Question: My account was hacked! What steps should be taken? Answer: Change your password immediately! Inform your Guider about the incident. Question: I want to “buy/sell” Мavros (created a Request), but see no Order(s) in my Personal Office. Answer: An Order creation can take up to 3 days. You should just wait. If you waited for more than 3 days, contact your Guider.